Tell us what has happened.
Use this form to request a return or report a fault or fitting problem. Our team will review your request and contact you about the next step.
Your rights
Your cancellation and return rights depend on the product ordered. Our terms explain the rules for standard and made-to-measure products. Send us your order details and we will confirm the next steps. Your statutory rights are unaffected.
Start with your order reference.
We email a secure link to the address on the order. That is how we know the request is yours without asking you to create an account.
Have an account? Sign in and pick the order from a list instead.
How we handle your request.
You send the request
The order, the reason and anything you want to tell us about it.
We give it a reference
You receive a reference when your request is recorded.
Someone reviews it
Our team reviews the details. For a fitting problem, we may ask for a photograph of the system in the vehicle.
We agree what happens
Adjustment, replacement, collection or refund, confirmed with you before anything is collected.